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A
quality approach emphasises process methodology within the organisation,
continual improvement, and enhanced satisfaction for customers and other
stakeholders.
Best
management practices are based on eight quality management principles:
-
Customer
focus
-
Leadership
-
Involvement
of all employees
-
Process
approach
-
System
approach to management
-
Continual
improvement
-
Factual
approach to decision making
-
Mutually
beneficial supplier relationships
These are best encapsulated in your company policies and procedures which
can be designed to suit your current way of doing business.
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